fell-dolphin

Last updated: June 2026

Introduction

fell-dolphin ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fell-dolphin.com and use our services.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, job title, company name
Contact Data: Email address, business address, property addresses for service provision
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
Usage Data: Information about how you use our website and services
Service Data: Details about properties we photograph and tour, scheduling preferences, special requirements

How We Collect Your Information

We use different methods to collect data from and about you including:

Direct interactions: You may provide us with your Identity and Contact Data by filling in forms on our website or by corresponding with us via email
Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns using cookies and similar technologies
Third parties: We may receive Technical Data from analytics providers and advertising networks

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To provide and manage the services you have requested from us
To communicate with you about your enquiries and service bookings
To send you information about our services that may be of interest to you, where you have consented to receive such communications
To improve our website and services based on usage patterns
To comply with legal obligations

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For service-related data, we typically retain records for six years following completion of services. Marketing preferences are retained until you withdraw consent.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is limited to employees and contractors who have a business need to access such information.

Your Rights

Under data protection laws, you have rights including:

Right to access: You can request copies of your personal data
Right to rectification: You can request that we correct inaccurate or incomplete information
Right to erasure: You can request that we delete your personal data in certain circumstances
Right to restrict processing: You can request that we limit how we use your data
Right to object: You can object to our processing of your personal data
Right to data portability: You can request transfer of your data to another organisation

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

fell-dolphin
47 Westbourne Grove
London W2 4UA
United Kingdom

Email: [email protected]